- Source: Business Insider Intelligence
The financial services industry could potentially add $512 billion in global revenue by 2020 with the use of intelligent automation, according to a news report from Capgemini.
Of this sum, $243 billion is expected to come from the insurance industry, while the other $269 billion will likely come from banking and capital markets.
Intelligent automation is defined as a combination of robotic automation processing (RPA), AI, and business process optimization to achieve strategic business objectives, such as software that handles high-volume, repeatable, and rule-based tasks.
While 52% of companies are focused on cost savings when automating processes, 45% actually look to grow revenue with it, and 55% want to increase customer satisfaction, the report found.
